Shipping policy
At ARCElle, we aim to deliver your women's fashion, clothing, and accessories safely and efficiently throughout the United Kingdom.
Shipping Methods & Delivery Time
| Handling Time | Transit Time | Shipping Cost |
|---|---|---|
| 1–3 business days | 5–8 business days | Free (UK orders) |
Orders are processed Monday to Friday (excluding weekends and public holidays).
Order cut-off time: Orders placed before 2:00 PM GMT are processed the same business day. Orders placed after this time, or on weekends, are processed the next business day.
Delivery times may vary due to postal services, peak periods, or unforeseen delays.
Order Processing
Orders are typically processed within 1–3 business days, Monday to Friday, after payment is confirmed.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Restrictions
We currently ship within the United Kingdom only.
Please ensure your shipping address is accurate. ARCElle / ARCElle LTD is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses.
Tracking Your Order
A tracking number will be provided once your order ships.
You can track your package using the carrier's website.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged package and item so we can assist you with a replacement or refund.
If your package is lost in transit, please contact us so we can assist with contacting the shipping carrier and filing a claim where applicable.
Secure Payments
All payments are processed through secure and encrypted payment systems to help protect your personal and financial information.
Contact Information
ARCElle LTD
Address: 40 Derby St, Finnieston, Glasgow G3 7TG, UK
Phone: +44 7882 911995
Email: contact@arcelle.shop