Payment Policy
Effective Date: September 3, 2026
This Payment Policy explains how payments are handled for purchases made through the ARCEle website. By placing an order with ARCEle, you agree to the terms set out below.
1. Accepted Payment Methods
ARCEle accepts the payment methods available and displayed at checkout, which may include:
- Visa
- Mastercard
- American Express
- PayPal
- Other payment methods offered at checkout
Available payment methods may vary depending on your location, device, or other checkout conditions.
2. Payment Processing
Payments are processed securely through our payment service providers and checkout partners.
When you pay by card, your payment details are handled through the relevant payment provider. ARCEle does not intentionally store your full payment card details on its own website servers.
Payment transactions may be subject to additional verification or security checks by your bank, card issuer, or payment provider.
3. Pricing and Taxes
- Prices are displayed in GBP (£) unless otherwise stated.
- Any applicable taxes or charges will be shown during the checkout process where required.
- Delivery charges, where applicable, will be displayed before you complete your purchase.
- ARCEle reserves the right to correct pricing, product, or promotional errors where necessary.
- Prices may be changed at any time, but changes will not affect an order that has already been accepted and confirmed, except where permitted or required by law.
4. Order Confirmation
After successfully placing an order, you should receive an order confirmation by email containing details of your purchase.
Receiving an order confirmation does not necessarily mean that your order has been dispatched. You will receive further information when your order is processed and shipped.
If there is a problem with your payment, billing information, or order, ARCEle may contact you using the contact information provided at checkout.
5. Billing Information
You are responsible for providing accurate and complete billing and contact information when placing an order.
You agree to provide information that is current and accurate and to update it where necessary so that we can process your order and contact you if required.
By submitting your payment details, you authorise the applicable payment provider to process the amount due for your order.
6. Failed or Declined Payments
If a payment is declined, reversed, or otherwise unsuccessful, your order may not be processed or may be cancelled.
If this happens, you may need to use another payment method or contact your bank, card issuer, or payment provider for assistance.
ARCEle will not be responsible for delays caused by a payment provider, bank, card issuer, or other third-party payment service.
7. Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
The timing of the refund may depend on the payment provider or financial institution and may take additional working days to appear in your account.
For full information about eligibility, returns, cancellations, and refunds, please refer to our Return & Refund Policy.
8. Payment Security
ARCEle takes reasonable steps to protect payment and personal information.
Payment information may be processed by trusted third-party payment providers that use appropriate security measures to protect payment transactions.
You should never send your full card number, security code, password, or other sensitive payment credentials to ARCEle by email or through contact forms.
9. Contact Information
Brand: ARCEle
Business Type: Individual / Sole Trader
Address: 40 Derby St, Finnieston, Glasgow G3 7TG, United Kingdom
Phone: +44 7365 407956
Email: contact@arcele.shop
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM
If you have a question about a payment, order, refund, or billing issue, please contact us using the details above.
