ARCEle is an independent online fashion retailer specialising in women’s clothing and fashion products. Our collection may include a variety of styles, sizes, colours, and seasonal products.

Product availability, sizes, colours, materials, and other details are provided on the relevant product page.

Browse our online store, select the products, sizes, and quantities you want, add them to your basket, and complete your purchase through our secure checkout.

If you need assistance with an order or have a question before purchasing, you can contact us by email or phone.

We currently ship to addresses within the United Kingdom only.

If you have a question about delivery to a particular UK location, please contact us before placing your order.

We offer Free standard delivery on all UK orders.

Any applicable delivery charges or alternative delivery options will be clearly displayed at checkout before you complete your purchase.

Our current estimated delivery times are:

• Processing / handling: 1–2 working days
• Transit: 3–5 working days
• Estimated total: 4–7 working days

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, or other circumstances outside our control.

Please see our Shipping Policy for more information.

Once your order has been dispatched, you will receive tracking information where tracking is available.

Please allow up to 24–48 hours for tracking information to become active or update.

If your tracking information still has not updated after this period, please contact us and we will help investigate the shipment.

Please contact us as soon as possible if you want to cancel an order.

We will try to cancel the order before it is processed or dispatched. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If cancellation is no longer possible, you may be able to return the order under our Return & Refund Policy and any applicable consumer rights.

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, or contains an incorrect item.

Send us:

• Your order number
• A description of the issue
• Photographs of the item or packaging where appropriate

We will review the issue and provide appropriate next steps, which may include a replacement, refund, or another remedy where applicable.