Effective Date: September 3, 2026

At ARCEle, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you can contact us about a return or refund in accordance with this policy and applicable consumer protection laws.

1. Your Right to Return

You may request a return for most items within 30 days of receiving your order.

This includes situations where:

• You have changed your mind about your purchase.
• The item is faulty or damaged.
• The item is not as described.
• You received the wrong item.

Your statutory consumer rights are not affected by this return policy.

2. How to Request a Return

To start a return, please contact us at contact@arcele.shop before sending any items back.

Please include:

• Your order number.
• The name of the item(s) you wish to return.
• The reason for the return.
• Any relevant information or photographs if the item is damaged, faulty, or incorrect.

We will review your request and provide you with the appropriate return instructions.

Please do not send items to an address provided on your order confirmation without first contacting us and receiving return instructions.

3. Condition of Returned Items

For change-of-mind returns, items should be returned in their original condition.

Where applicable, items should be:

• Unworn and unused.
• Undamaged.
• In their original packaging.
• Returned with any original tags or accessories.

You may inspect clothing in the same way you would reasonably do in a shop. However, we may take into account any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functionality of the goods, where permitted by applicable law.

Certain products may not be eligible for return where an applicable legal exception applies, including certain sealed items that are unsuitable for return for health or hygiene reasons once the seal has been broken.

4. Return Postage

For faulty, damaged, incorrect, or not-as-described items, ARCEle will cover reasonable return shipping costs where required by applicable law.

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we have stated otherwise.

Please contact us before returning an item so we can provide the correct return instructions.

5. No Restocking Fees

ARCEle does not charge restocking fees for returned items.

We will not add hidden return or processing fees that are not disclosed to you.

6. Refunds

Once your returned item has been received and inspected, we will process your refund where the return is approved.

Refunds will normally be made to the original payment method used to place the order.

You will receive confirmation by email once your refund has been processed.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

All refunds are processed in GBP (£).

7. Exchanges

If you would like to exchange an item for another size, colour, or product, please contact us before returning the item.

Exchanges are subject to product availability.

Where an exchange is not available, we may offer a refund in accordance with this policy and applicable consumer law.

8. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at:

contact@arcele.shop

Please provide your order number and, where appropriate, photographs showing the issue.

We will review the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with your legal rights.

We will not ask you to pay return costs for faulty or incorrectly supplied items where applicable law requires us to cover them.

9. Order Cancellations

If applicable consumer protection law gives you a right to cancel your order, you may exercise that right within the applicable cancellation period.

For distance purchases covered by the Consumer Contracts Regulations 2013, consumers generally have a 14-day cancellation period beginning when the goods are received, subject to applicable exceptions.

If you wish to cancel an order, please contact us as soon as possible at contact@arcele.shop with your order number.

If your order has already been dispatched, you may need to follow the return procedure described above.

Your statutory cancellation and consumer rights are not affected by this policy.

10. Return Shipping Method

ARCEle is an online store, and returns are handled by post or another delivery service specified in our return instructions.

Please contact us before sending a return so that we can provide the correct return address and instructions.

11. Refund Processing Time

We aim to process approved refunds promptly after the returned item has been received and reviewed.

Where the Consumer Contracts Regulations 2013 apply, refunds will be made within the timeframe required by those regulations.

Once we have processed your refund, your payment provider or bank may require additional time before the funds appear in your account.

12. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

ARCEle
Business Type: Individual / Sole Trader
Address: 40 Derby St, Finnieston, Glasgow G3 7TG, United Kingdom
Phone: +44 7365 407956
Email: contact@arcele.shop

Business Hours: Monday to Friday – 9:00 AM to 5:00 PM