Order Cancellation Policy

Effective Date: September 3, 2026

At ARCEle, we understand that circumstances can change. This Order Cancellation Policy explains how order cancellations work, including cancellation requests, eligibility, order modifications, and refunds.

1. Cancellation Eligibility

You may request cancellation of your order as soon as possible after placing it.

  • Cancellation requests are easiest to process before your order has been processed or dispatched.
  • If your order has already been dispatched, it may no longer be possible to cancel it before delivery.
  • If cancellation is no longer possible, you may be able to return the order in accordance with our Return & Refund Policy and any applicable consumer rights.
  • Where applicable law provides you with a statutory right to cancel an online purchase, those rights are not affected by this policy.

2. Cancellation Timeframe

For the best chance of cancelling an order before dispatch, please contact ARCEle as soon as possible after placing your order.

Once an order has entered processing or has been dispatched, we cannot guarantee that a cancellation request can be completed.

If the order has already been dispatched, you should follow the applicable returns or cancellation procedure provided by ARCEle.

3. How to Cancel an Order

To request an order cancellation, contact us using the details provided below and include:

  • Your order number
  • The product or products you wish to cancel
  • Your name and contact information
  • The reason for cancellation, if you wish to provide one

We will review your request and confirm whether the order can still be cancelled.

4. Cancellation Methods

You can contact ARCEle by:

Phone: +44 7365 407956
Email: contact@arcele.shop

Business Hours: Monday to Friday – 9:00 AM to 5:00 PM

Email is recommended because it provides a written record of your cancellation request.

5. Refunds for Cancelled Orders

If your cancellation is successfully accepted, any refund due will normally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or bank.

Where a statutory cancellation right applies, refunds will be handled in accordance with the applicable legal requirements.

You will receive confirmation when a refund has been processed.

6. Partial Cancellations

If you wish to cancel only some items from a multi-item order, please contact us as soon as possible.

Partial cancellations may be possible if the relevant items have not yet been processed or dispatched.

Any refund due for cancelled items will be processed to the original payment method, subject to applicable terms and legal requirements.

7. Order Modifications

You may request changes to your order, such as:

  • Delivery address
  • Product size or variant
  • Quantity
  • Other order details

Please contact us as soon as possible after placing your order.

We will try to accommodate requested changes, but modifications cannot be guaranteed once an order has entered processing or has been dispatched.

8. Cancellations Due to Fraud or Security Concerns

ARCEle may cancel or decline an order where there are reasonable grounds to believe that the transaction is fraudulent, unauthorised, or presents a security risk.

Where appropriate, we may contact the customer to verify information before processing an order.

If an order is cancelled and payment has already been taken, any refund due will normally be returned to the original payment method.

9. Contact Information

Brand: ARCEle
Business Type: Individual / Sole Trader
Address: 40 Derby St, Finnieston, Glasgow G3 7TG, United Kingdom
Phone: +44 7365 407956
Email: contact@arcele.shop
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM